PEOPLE AND CULTURE
At Hays we believe that people and culture are at the heart of every successful company. Both are equally important as both play a significant part in how a business performs and in its ultimate success.
Within Hays we take pride in our high performing culture and reward on the merit of your achievements. Developing the careers of our employees and providing an opportunity for personal growth is our priority: promotion criteria and timelines are clearly explained to ensure employees understand how to progress their career – either as a People Manager responsible for coaching and managing their own team, or as a Business Manager responsible for candidate or client relationships and performing at the highest levels. Many people who join us often go on to start new parts of the business, open new markets or take on new challenges that they never expected when they joined!
The People and Culture team all play an important part in supporting this on-going development on a local, national, and global scale to enable you to be the best you can be - from how we attract talent, to the data we collect, to our people policies, to the way we train and develop our people.
We firmly believe in the power of diversity at work and promote an environment where a person can flourish on the strength of their abilities alone. By continuing to work closely with the business and supporting its key objectives, our People & Culture teams are striving to achieve our ultimate goal – which is to be the best recruitment business in the world, for our clients, our candidates, and our employees.
Our greatest asset is our people and the careers of our employees are our priority. Everyone at Hays has their own story of their journey since joining our teams.
Find out more about our people and their Hays story.
Principal Hays Executive & Brazil
Manager – Hays Colombia
Manager – Hays Chile
Senior Consultant – Hays Colombia
I've been working at Hays for 11 years, since the startup and I have always understood why there are KPIs.
This improves our performance and also our way of organizing. The word resilience was the first thing I learned and then I understood its real meaning.
As we deal with people, we need to be prepared for what can happen and for the dynamism that takes place.
On the other hand, over time I also understood that there is a way to minimize some risks and deal with changing situations. Another pillar that has always been important in my career was getting to know the market, interviewing good candidates and also doing business on a constant basis.
Once I understood that everything is connected, it made it easier for me and for my work and left me able to work on more strategic positions.
Interviews help us meet bright people, amazing stories and also identify multiple market leads. Commercial activity enables us to understand the diverse cultures, decision makers and also, the market will start to know Hays.
Finally, focus and efficiency in execution helps us to balance activities and achieve financial targets. The last ingredient is to never give up. Our performance is a box of surprises, but very rewarding and promising.
1. Emotional intelligence / ability to read the other:
For me the key to recruitment is to really understand what the other wants (internal or external client) and find how to satisfactorily fill that need. I think it has happened to many of us that we believe we have the best candidate; but the reality is that the best candidate for my client may be another, so you have to know how to read very well the person who is on the other side. That is why knowing how to listen to the other is key to success. Also interpret all the signals of the environment.
2. Communication and monitoring:
Transparent and clear communication with both; clients and candidates. Keeping track of the two parties throughout the process results in the closure of the process. Having feedback and being in constant communication with your client makes them trust you, making them know that you are interested and working based on their needs. Having a good relationship and communication with your candidate means that he will always prefer you as a brand and be loyal to you and prefer to participate in your searches and not in that of other competitors. This gives you what we call: Process control!
When you work in recruitment; The quality of your work and organization is a fundamental part, for this you need to follow a clear process that has stages and times that you must comply with discipline. This allows you not to omit details and have the entire record at your command.
I started my career in Hays in Madrid in 2011 as a Junior Consultant. Today I am managing 4 specialisms in Chile. During these years, I have known a lot of different people from different countries. I have known people as a candidate, as a client, as a work mate, but the best part of my job is not only to meet new people, but also all the thing that you learn when you meet new people. It is exciting to wake up every morning and ask yourself, who am I going to meet today? What am I going to learn new today? Meeting new people is the basics in our business.
I will give some advises that you would like to know if you are thinking to start a career as a recruiter:
1. Be an expert.
If you become an expert in your market or specialism, it would be much easier for you to understand you candidates and clients needs, thus you will be able to help them. To find out if you are a real expert in your market, try to answer these questions:
Who are the main companies in my market?
What are the challenges that these companies are facing today?
What challenges these companies will be facing during the next year?
What are the profiles that these companies will need to beat their targets?
2. Know your candidates.
During my experience in Hays, I have started a new business from the beginning a lot of times, for instance, when I came to Chile and I didn't know anything about the market, when I used to recruit for Accountancy & Finance, but then I was moved for Sales & Marketing, or when I was launching the Life Sciences division. For every time I started in the same way: interviewing candidates. It is very important to speak the same language that our candidates, so we need to absorb the maximum knowledge from them, so we can help them later.
3. Have fun!
It is important to you enjoy meeting new people. As I said in my introduction, this is the key of our business. A candidate can be a future client, you also can find a future candidate in a client. Just pay attention to the details, not only at work, but also in your personal life because we live surrounded by people, and people is our business.
My story at Hays began less than two years ago, when I received the call confirming that I had been selected as an Associate Consultant for Sales & Marketing specialism, for FMCG and Retail industries.
When I started at Hays I did not have much knowledge of recruitment in this specialty, however as time passed and I was getting to know the market, and at the same time, I was becoming more and more passionate about my work and to get to know more experts in these industries.
Recruit specifically for FMCG and retail sectors, is incredible, because we are in contact with them every day. It’s impossible to spend a day without being in contact with the work of marketing experts, because they are present in all places and media (television, radio, internet, billboards, among others). For me is very interesting to go to a supermarket and know the stories of the products, know what was the strategy developed to generate the need in consumers to buy this products.
I love recruiting profiles for S&M, because they are key on making any company successful, without them, a product or service could not be in the lives of consumers. All companies have sales and marketing departments to generate the maximum amount of money and continue to survive in today's competitive and changing market.
I feel very proud of being capable of changing the lives of people and also companies, to be the person who brings to these companies the best talents, which are undoubtedly key to their growth and sustainability.