I studied human resources in Argentina thinking that I was going to work as a human resources manager. When I moved to Chile, by chance, I started to work at a global recruitment firm, and I remember I started to work in a 360 role without that much competition in the industry – back then there were very few multinational recruitment firms and the local competition was also very scarce. Because of this I had the chance to develop into a 360 role with very little competition and it was a bit easier to develop new markets and make a name for yourself back then. I was able to develop the logistics market and was considered a pioneer in that sense, and was able to position myself in the market as a reference in that sector.
Luciana is currently in charge of Hays Executive in Chile.
A few months into the role I started to notice that I liked the commercial aspect, although I was very quiet and shy. My boss back then said to me one day that if I didn’t start selling soon there would be consequences, so after several weeks of working extremely hard and meeting with many different clients, I remember that after meeting with a certain logistics company, I left that meeting with 17 positions and that gave me the confidence I needed to continue.
A few years later there was a boom in recruitment firms thanks to the healthy economy of the Chilean market and the competition started to get fierce. That is when I started to realize that keeping a high volume in interviews and meetings and growing your network is the main thing that keeps your business going strong.
A few tips that I have learned throughout the years and would like to share are:
1. Trust your instincts – in this business there will always be highs and lows, your gut instinct will help you deal with clients and difficult situations.
2. Maintain your confidence when times get tough, be certain that hard work always pays off.
3. Have a real passion in whatever it is that you do and you will be successful.
What challenges will you be facing this next year? I want to reinforce our brand and make HAYS Executive the first option for Executive Search in the market, and at the same time build and develop a team that will continue to mature our division and enhance our reputation.
I would also love to transfer my knowledge and experience to the rest of the company, and become an inspirational leader who people can turn to for advice and support. My drivers are Transparency, Passion and Excellence - they help me focus and serve as a guide for everything that I do.
Under Luciana´s leadership, HAYS Executive has grown to be one of the most profitable divisions in HAYS Chile. HAYS Executive currently helps organizations select and hire the talent they need to execute their strategy.
Luciana brings hands-on experience to her current position as a Divisional Director, having worked in the recruitment industry for a total of 10 years, in a variety of positions ranging from Consultant to Director in several scopes and industries.